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If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. To save time, you may want to check out our list of known problems first.

If what you want to tell us is really more of a suggestion or a request for an enhancement, please use our Contact Us form instead.

Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this website.

Please be as specific as possible when describing the problem.

  1. What version of the software are you using?

  2. What operating system are you using?

  3. Please enter a brief one-line description of the problem:

    (example: "Editor doesn't respond to up-arrow under image")

  4. If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps:

    (example: "1. Create a new file. 2. Insert some text ...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible bugs)

  5. If the problem causes any error messages to appear, please copy the exact text displayed and enter it here:

  6. Please provide us with the following information in case we need to contact you:


We may need to contact you for more information, such as if we have trouble reproducing the problem that you described.

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You can contact us for free email technical support through this website's Contact Us form.

We do not provide any technical support or answer questions for other company's products that we have not created or sold to you through this website. You will need to contact their support department for any assistance. We will normally respond to your inquire within one business day.

We do not respond to emails on weekends, in the evenings or over holidays and do not respond to non-support related inquires.

Our office hours are normally between 8am until 5pm Monday-Friday  (Pacific Time).

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