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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection.

1. How do I ... ?
2. Where can I find ... ?
3. Why doesn't ... ?
4. What is ... ?
5. When is ... ?

How do I ... ?

Q: How do I create a backup of my SAFE Home Inventory data?

A: Your data is stored in a database file called SAFE.mdb. If you selected the default directory during installation this file resides on your hard drive in the folder C:\Program Files\Red Queen Software\SAFE Home Inventory. By making a copy of the file SAFE.mdb, you can backup all of your data. In order to backup your images also, you must make a copy of all of the files found in the folder C:\Program Files\Red Queen Software\SAFE Home Inventory\Pictures.

Please Note:
When you copy a file onto a CD-R, CD-RW or DVD the recording software for your burner will automatically change the file to "Read-only" -- since files can only be read from CDs and DVDs. When you copy the backup file from the CD-R, CD-RW or DVD back onto your computer's hard drive you have to manually change the file property (right mouse click on the file, select "properties") before you can use it. To do this, you must uncheck the "Read-only", "Archive", and "Hidden" boxes if they are checked in order to be able to use the file again in the SAFE Home Inventory software. This is only true for the database file (SAFE.mdb) and not true for the rest of the files (like the image files), since they are only read and not written to.

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Where can I find ... ?

Q: Where can I find my software's license file?

A: Software's license file is automatically copied into the following directory \windows\vbox\licenses. The file has an .LIC extension and starts with SAFE. It is important that you make a backup copy of this file incase you need to re-install your copy of your software. This license is valid only for the computer that you licensed the software on originally. You can not transfer this license to another computer.

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Why doesn't ... ?

Q: Why doesn't the location (title) change in the treeview after I have modified it?

A: In order to save time we chose not to refresh the treeview each time a location (title) was modified. Any changes that you have made have been recorded and the treeview will reflect these changes when you either add a new item or reopen the window.

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What is ... ?

Q: What is the best way to add a lot of items?

A: We have found that the easiest way to add a lot of items is to first take all of the pictures. Then create (add) all of the items -- don't worry about adding all of the details. Now, attach each picture to each of the new items. Then go back and modify all of the records at once.

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When is ... ?

Q: When is the best time to make backups?

A: Anytime after you have entered new or modified information in your database is a good time to make a new backup. If you are just looking or printing reports you don't need to make a new backup.

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The Red Queen Software logo, SAFE logos, Secure Assets For Everyone, SAFE Home Inventory software, SAFE Plus Home Inventory software, SAFE eKey Machine software, SAFE eKey, and SAFEkeepers Home Inventory Services are trademarks of Red Queen Software, Inc.
The KODAK Picture Friendly logo means this software works well with KODAK PHOTONET online, KODAK Picture CD, KODAK Digital Cameras and is in compliance with applicable 2002 requirements. Kodak and the KODAK Picture Friendly logo are trademarks of Eastman Kodak Company.
ThumbDrive, ThumbDrive Secure and the TREK logo are trademarks of TrekstorUSA -- Trek 2000 International Ltd, Singapore.
All other products mentioned on this website are the registered trademarks of their respective owners.

Questions or problems regarding this web site should be directed to Webmaster at: Contact Us
Copyright © 2000-2008 Red Queen Software, Inc. All rights reserved..

Our software is designed, created, manufactured, and printed in the USA.